This Policy covers all information we may obtain about a user through realty-51.com. By sending an inquiry or subscribing you accept it; the catalogue and all site content remain available without doing either.
Realty 51 Co., Ltd, Tax ID 0205566022446, 87/51 Moo 6, Huay Yai, Bang Lamung, Chonburi 20150, Thailand. info@realty-51.com, +66 61 245 2665.
Provided by you: name, phone, email and message in the inquiry form; email if you subscribe. Collected automatically: browser and device type, language, approximate region, pages viewed and analytics cookies. Saved listings stay in your browser. We do not collect passport details, bank card data or nationality.
To answer your inquiry and select matching properties, to prepare an offer and support a transaction, to send the newsletter if you subscribed, and to improve the site. We do not sell or share contacts for advertising.
Your consent, preparation and performance of a contract, and applicable law — primarily the Personal Data Protection Act (PDPA) of Thailand; the GDPR applies to visitors from the European Union.
Inquiries, subscriber addresses and photos are stored in the Supabase cloud on servers in Singapore, accessible only to agency staff. As the servers are outside Thailand this is a cross-border transfer; Singapore provides a comparable level of protection. The connection is encrypted (HTTPS). We keep inquiries while working on your request and delete them at your request.
Supabase (storage), Yandex.Metrica and Google Analytics (statistics), the hosting provider, OpenStreetMap and YouTube (maps and project videos), and messengers if you tap a contact button. Details are passed to a lawyer, developer or bank only with your knowledge and at your request.
On request we will tell you what data we hold, correct it, delete it, stop processing, unsubscribe you, or provide it in a machine-readable format. You may also complain to a supervisory authority — the PDPC in Thailand or your local authority in the EU.
You will get a reply about your request. We do not add you to bulk advertising mailings; the newsletter goes only to those who subscribed and can be cancelled at any time.
Yandex.Metrica and Google Analytics set their own cookies and collect anonymous statistics. Yandex Webvisor records mouse movement, but the inquiry form fields are excluded — name, phone, email and message are replaced with asterisks, and passwords are never recorded. The counters start at your first action on the page, before you answer the cookie banner, so the analytics cookies are already set by then. Press “Necessary only” and the counters stop collecting data straight away, the cookies they set are deleted, and on later visits they do not start at all. You can also opt out in your browser settings.
The site chat is answered by an AI. We store the conversation — the text, the language and the page the chat was opened from — in order to answer questions and improve the site. If you type your name or phone number into the chat, they are stored together with the message. Records are deleted after 90 days. We do not store the IP address itself. The text of your question is processed by a third-party AI provider — otherwise the assistant could not reply.
We are responsible for your data while it is with us, but not for the third-party services in section 7, nor for access gained through your own carelessness.
If we start collecting anything else or add a new service, we will update this page and change the date at the top.