Personal Data Processing Policy

1. General provisions

This Policy covers all information we may obtain about a user through realty-51.com. By sending an inquiry or subscribing you accept it; the catalogue and all site content remain available without doing either.

2. Operator and contacts

Realty 51 Co., Ltd, Tax ID 0205566022446, 87/51 Moo 6, Huay Yai, Bang Lamung, Chonburi 20150, Thailand. info@realty-51.com, +66 61 245 2665.

3. What data we collect

Provided by you: name, phone, email and message in the inquiry form; email if you subscribe. Collected automatically: browser and device type, language, approximate region, pages viewed and analytics cookies. Saved listings stay in your browser. We do not collect passport details, bank card data or nationality.

4. Why we process it

To answer your inquiry and select matching properties, to prepare an offer and support a transaction, to send the newsletter if you subscribed, and to improve the site. We do not sell or share contacts for advertising.

5. Legal grounds

Your consent, preparation and performance of a contract, and applicable law — primarily the Personal Data Protection Act (PDPA) of Thailand; the GDPR applies to visitors from the European Union.

6. Storage and protection

Inquiries, subscriber addresses and photos are stored in the Supabase cloud on servers in Singapore, accessible only to agency staff. As the servers are outside Thailand this is a cross-border transfer; Singapore provides a comparable level of protection. The connection is encrypted (HTTPS). We keep inquiries while working on your request and delete them at your request.

7. Sharing with third parties

Supabase (storage), Yandex.Metrica and Google Analytics (statistics), the hosting provider, OpenStreetMap and YouTube (maps and project videos), and messengers if you tap a contact button. Details are passed to a lawyer, developer or bank only with your knowledge and at your request.

8. Your rights

On request we will tell you what data we hold, correct it, delete it, stop processing, unsubscribe you, or provide it in a machine-readable format. You may also complain to a supervisory authority — the PDPC in Thailand or your local authority in the EU.

9. Contact after an inquiry

You will get a reply about your request. We do not add you to bulk advertising mailings; the newsletter goes only to those who subscribed and can be cancelled at any time.

10. Cookies and analytics

Yandex.Metrica and Google Analytics set their own cookies and collect anonymous statistics. Yandex Webvisor records mouse movement, but the inquiry form fields are excluded — name, phone, email and message are replaced with asterisks, and passwords are never recorded. You can opt out in your browser settings.

11. Liability

We are responsible for your data while it is with us, but not for the third-party services in section 7, nor for access gained through your own carelessness.

12. Changes to this Policy

If we start collecting anything else or add a new service, we will update this page and change the date at the top.